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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Governance in Project Portfolio Management by AtTask September 15, 2009 - (Free Research) This is a transcript of a presentation by Brian Turner, Chief Service Delivery Officer at Point consulting firm. He discusses how to keep governance relevant and effective in today’s tough times, what factors drive effective governance structures and what strategies make those governance structures in your organization more effective. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The Role of IT Governance in PPM Success by AtTask September 02, 2009 - (Free Research) During this webcast, our speaker will discuss ways to ensure IT governance is instituted at the enterprise for PPM success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Case for Data Protection: Study of CEOs and other C-level Executives by Ounce Labs, an IBM Company July 15, 2009 - (Free Research) This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Energizing Utilities For The Economic Stimulus Plan: Strategies For Greater Energy Efficiency and Sustainability by SAP America Inc June 02, 2009 - (Free Research) This SAP Executive Insight examines specific concerns that confront utility executives in today's economy. Further, it describes how gaining greater business visibility and transparency can enable organizations to execute decisively and effectively in this challenging climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BusinessWeek Research: Talent Management - The New Business Imperative by SAP America Inc August 2007 - (Free Research) Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Best-Run Finance Organization by SAP America Inc June 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America Inc May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seeing the Big Picture: A Corporate Guide to Better Decisions through IT by SAP September 2009 - (Free Research) Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A New Mandate for IT by SAP America Inc April 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Doing Good: Business and the sustainability challenge: An Executive Summary focusing on North America by SAP America Inc December 2008 - (Free Research) Read this report on an EIU survey of 320 executives. Focusing on North America case studies and issues, the report reviews the growing importance of sustainability strategies and management and the challenges included. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance by SAP America Inc November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency.. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives by IBM January 2009 - (Free Research) This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The New Data Imperative: Managing Real-Time Risk in Capital Markets by Sybase, Inc. September 2009 - (Free Research) The senior technology executives at Sybase have written a new book that analyzes how risk management systems built on 20th Century architectures failed which caused the worst financial crisis in decades. This paper condenses the key analysis and strategies of the book and explains how to rebuild and fortify them to prevent future crises. (EBOOK) VIEW ABSTRACT | GO TO

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo November 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft April 2008 - (Free Research) Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft April 2008 - (Free Research) After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Analytics and Optimization for the Intelligent Enterprise by IBM April 2009 - (Free Research) Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive. (WHITE PAPER) GO TO WHITE PAPER

Executive Brief: The Rules of the Road to Manufacturing Operational Excellence by Apriso Corporation April 2009 - (Free Research) Read this brief to learn the "Rules of the Road" that can help you cut costs, increase cash flow and become more responsive to changing market conditions. Each of these "rules" can be accomplished with the implementation of an IT system for manufacturing operations excellence, also known as a Manufacturing Operations Management (MOM) system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Converting Information Into Cash For Retail by Sterling Commerce September 2009 - (Free Research) This paper gives tips on how CIOs and LOB executives can close the gap between them when it comes to an organization’s ability to most strategically utilize technology to optimally leverage the value and power of information for the success of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

In Search of Clarity: Unravelling the Complexities of Executive Decision-Making by SAP America Inc September 2007 - (Free Research) Decision-making by companies has enormous room to improve both in terms of efficiency and quality; it will have to for companies to keep pace in an increasingly competitive global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide To Cloud Computing by GlassHouse Technologies (UK) Ltd. November 2009 - (Free Research) While there has been much hype around cloud computing, it is critical for executive staff of competitive enterprises to understand and begin planning for internal cloud services. IT executives must own and drive enterprise-wide cloud computing strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to Business Analyst and Project Management Terminology by Global Knowledge December 2008 - (Free Research) In this guide you will learn the most commonly used business analysis and project management terms and it helps you better communicate with business analysis and project management professionals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America Inc June 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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