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The New BlackBerry Technical Support Services by BlackBerry August 14, 2009 - (Free Research) Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you're just beginning to grow your BlackBerry® deployment or have come to rely on it as mission critical. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast, Affordable SAP for Mid-market Chemicals: Advance your Business Agility by Atos Origin November 04, 2009 - (Free Research) This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Meeting Storage Management Goals with HP Proactive Select by Arrow/HP October 20, 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc. March 2009 - (Free Research) Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Iron Mountain Cures Data Protection Problems by Iron Mountain Digital August 2009 - (Free Research) One of the primary challenges that RXi Pharmaceuticals faced was backing up its data servers. RXi's IT consultant suggested Iron Mountain's LiveVault® online backup and restore solution for servers. After evaluation, RXi Pharmaceuticals implemented LiveVault in November 2008. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Virtualize at the Speed of Your Business - The Dell Guide to Virtualization by Dell, Inc. and Intel December 2008 - (Free Research) Virtualization is changing everything, from how you manage resources to the way you support your business, it addresses many of today's IT challenges - cost, responsiveness, availability, disaster recovery - and is a key element for achieving a more automated, agile infrustructure. Dell helps you virtualize at the speed of <i>your</i> business... (BROCHURE) VIEW ABSTRACT | GO TO

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com May 2009 - (Free Research) In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. (EZINE) VIEW ABSTRACT | GO TO

SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation April 2008 - (Free Research) There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft October 2009 - (Free Research) Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab. (DATA SHEET) VIEW ABSTRACT | GO TO

Complex Event Processing and Service-Oriented Architecture by Progress Software, Inc. October 2009 - (Free Research) This webcast shows the potential roles of both general and complex event processing within your SOA initiative, and how these two approaches can be applied in a complementary fashion to meet a variety of business objectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Windows Server® 2008 Hyper-V Technology Introduction with Advanced Management by Dell and Microsoft October 2009 - (Free Research) The Hyper-V Technology Introduction with Advanced Management for Windows Server 2008 is an approximate 10 day service and consists of either a single-node implementation or dual-node highly available (HA) host-based cluster configuration and up to two servers for the System Center elements. Read this paper to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

IBM Security Framework Blueprint (Redbook August '09) by IBM July 2009 - (Free Research) IBM has created a pair of complementary views to bridge the communication gap between the business and the technical perspectives of security to enable convergence in thought and process. The IBM Security Framework addresses the business view, and the IBM Security Blueprint addresses the technical view. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What is Your Recession Sales Strategy? by Oracle Corporation January 2009 - (Free Research) This study measures the effects of the recession on sales organizations and found that the mainstream response to the challenge of selling through a recession be generally off target. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Started with Application Virtualization by Flexera Software August 2009 - (Free Research) This paper will answer key questions such as: What is application virtualization? How does an organization get started with understanding the basics? And, how can existing technology be used to accelerate an application virtualization deployment? Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Systems & Storage Management Track: Thin Provisioning: Keys for Using it to Your Best Advantage by 3PAR August 2009 - (Free Research) Thin provisioning is not new, but there is still confusion about how it works and how to best use it in the data center. In this presentation transcript, Jeff Byrne, Senior Analyst and Consultant, Taneja Group and Christine Taylor, Analyst, Tenaja Group, outline the various approaches and technologies behind thin provisioning. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Lion Nathan Distills Powerful Business Advantages with HP and Microsoft Unified Communications Solutions by Hewlett-Packard Company October 2007 - (Free Research) Lion Nathan is a leading producer of premium beer, fine wine, ready-to-drink spirit products, and spirit brands in Australia and New Zealand. To maintain its leadership status, the company needed to coordinate their schedules, manage documents, and communicate freely. Read how they accomplished this. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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